At Wendy Wilds, we strive to provide high-quality products for your adventures. If you receive a defective or incorrect item, we are here to assist you with returns and refunds under the following conditions:

1. Eligibility for Returns

  • Returns are accepted only for damaged, defective, or incorrect items.

  • The request for a return must be made within 48 hours of receiving the product.

  • The item must be unused, in its original packaging, and with all included accessories.

2. Return Process

  • To initiate a return, contact our support team with your order details and clear photos of the item showing the issue.

  • Once approved, the item must be returned following the instructions provided by our team.

3. Refund Policy

  • Refunds are issued only if the returned item is confirmed to be defective or incorrect.

  • Refunds will be processed after inspection of the returned item.

  • Since we offer cash on delivery, refunds will be arranged through appropriate alternatives, as communicated by our team.

4. Non-Returnable Items

  • Items that have been used, damaged by the customer, or not in their original condition are not eligible for return.

  • Returns requested after 48 hours of delivery will not be accepted.

We appreciate your understanding and cooperation. If you have any questions regarding returns and refunds, feel free to contact our support team at [email protected].